Night Guest Laundry Attend-PT-102020

Extended Stay America•Pooler, GA

About The Position

The Night Guest Laundry Attendant is responsible for providing a positive guest experience while assisting guests overnight, including check-in and check-out. The role completes laundry and dishwashing duties, supports front-desk operations, maintains breakfast and supplies, and helps ensure the property is clean and secure in accordance with company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m. The role may occasionally require travel to assist additional locations within a reasonable geographic area.

Requirements

Understand and communicate proficiently in English to interact with guests and associates.
Operate property management system technology and work through shift reports and perform audit functions when necessary and assigned.
Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Use good judgment and manage, address, and solve guest-related problems.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Frequently lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Meet the role's physical and environmental demands, including bending, navigating the hotel, and occasional work in wet or humid conditions and around mechanical parts, fumes, chemicals, or electrical-shock risk.

Responsibilities

Provide a strong commitment to the best possible experience for guests and associates.
Assist overnight guests with check-in and check-out and collect payments according to company guidelines and procedures.
Treat stains and wash, dry, and fold linens, terry, blankets, coverlets, and shower curtains according to company standards.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.