Night Guest Laundry Attend-PT-102020

Extended Stay America•Fairfax, VA

13d

About The Position

The Night Guest Laundry Attendant (NGLA) provides overnight assistance to guests and is responsible for guest check-in and check-out, payment collection, laundry and dishware processing, answering phones, and maintaining safety and security procedures in accordance with company guidelines and standards. The role also supports housekeeping supply levels, breakfast service, property cleanliness, and other hotel areas as assigned. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

Understand and communicate proficiently in English to interact with guests and associates.
Operate property management system technology and work through shift reports; perform the audit function when necessary and assigned.
Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Apply good judgment and manage and resolve guest-related issues.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Frequently lift and/or move laundry and dishes weighing up to 25 pounds; occasionally push or pull carts weighing up to 50 pounds.
Be able to travel to additional locations within a reasonable geographic area when requested.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company guidelines and procedures.
Process laundry to company standards, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Process reservations, registrations, payments, and departures according to company guidelines and procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness and collect trash; identify maintenance needs in accordance with standards.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.