Night Guest Laundry Attend-PT-102020

ESA Management • Bensalem, PA

5d

About The Position

The Night Guest Laundry Attendant provides overnight assistance to guests, including check-in and check-out, and promotes a positive guest experience. The role handles laundry and dishware processing, guest transactions, housekeeping supply stocking, breakfast setup, property inspections, and hotel cleanliness while following company and brand standards for safety, security, cash handling, and key control. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Communicate proficiently in English with guests and associates.
• Operate property management system technology.
• Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Perform basic arithmetic using whole numbers, common fractions, and decimals.
• Apply sound judgment and manage and resolve guest-related issues.

Responsibilities

• Provide a strong guest experience for guests and associates.
• Assist guests overnight, including checking guests in and out and collecting payment.
• Process reservations, registrations, payments, and departures according to company procedures.
• Treat stains and wash, dry, and fold linens, terry, blankets, coverlets, and shower curtains in compliance with company standards.
• Wash, dry, and package dishware in compliance with company standards.
• Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and brand standards.
• Set up and maintain the grab-and-go breakfast in accordance with brand standards.
• Conduct property tours to inspect cleanliness and collect trash, and identify maintenance needs.
• Follow company policies and procedures, including prompt reporting of safety and security issues, cash handling, and key control.
• Clean hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
• Maintain overall hotel cleanliness and perform other duties requested by management.
• Complete shift reports and perform the audit function when necessary and assigned.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Vision insurance
• 401(k) savings plan
• Employee assistance program (EAP)
• Employee perks program offering discounts to major companies

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED