Night Guest Laundry Attend-PT-102020

ESA Management•Gaithersburg, MD

11d

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and works to deliver a positive experience for guests and associates. The role includes guest check-in and check-out, collecting payments, processing reservations and departures, completing laundry and dishware tasks, and maintaining safety, security, and cleanliness throughout the hotel. The typical shift is 11:00 p.m. to 7:00 a.m. The associate may also be asked to travel to additional locations within a reasonable geographic area.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and communicate in English proficiently with guests and associates.
Ability to operate property management system technology.
Ability to work through shift reports and perform audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals.
Ability to use good judgment and manage and resolve guest-related problems.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist guests overnight, including checking guests in and out and collecting payment according to company procedures.
Process reservations, registrations, payments, and departures according to company guidelines.
Process laundry, including stain treatment, washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain PAR levels throughout the building.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct periodic property tours to inspect cleanliness and collect trash and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues, cash handling, and key control.
Clean assigned hotel areas as needed, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.