Night Audit
About The Position
The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. The role is based at the Hilton Garden Inn-Buffalo Airport in Cheektowaga, New York, a 158-room hotel managed by Buffalo Lodging Associates. The Night Auditor welcomes guests and handles check-in and check-out through the property management system, including collecting and storing relevant information. The position also handles cash, credit card information, and goods at the property; responds promptly to guest requests; provides information about hotel services and amenities; and takes, updates, and cancels reservations. During the overnight shift, the Night Auditor organizes paperwork from previous shifts, closes and balances room accounts and vouchers, investigates discrepancies, runs trial balance reports and the night audit, and prepares guest folios for express checkout. The typical schedule is 11 PM to 7 AM, with weekend availability required.
Requirements
- Customer service experience; hotel-setting experience is preferred.
- Valid driver’s license and an acceptable driving history, subject to company approval.
- Computer knowledge, including intranet, a property management system, Microsoft Word, and Excel, is strongly preferred.
- Weekend availability is needed.
Nice To Haves
- Hotel-setting customer service experience.
- Hilton experience.
- High school diploma or equivalent.
- Computer knowledge including intranet, a property management system, Microsoft Word, and Excel.
Responsibilities
- Greet guests and complete check-in and check-out procedures through the property management system while obtaining and storing pertinent information.
- Handle cash, credit card information, and goods at the property.
- Identify guests’ needs and provide relevant information about hotel services and amenities.
- Respond to guest requests in a timely manner.
- Take reservations from callers and enter pertinent information into the hotel management system.
- Update and cancel reservations in the system at guests’ requests.
- Organize paperwork from previous shifts.
- Close and balance room accounts and vouchers, investigate and analyze out-of-balance situations, run trial balance reports, and perform the night audit.
- Prepare guest folios for express checkout.
Benefits
- Paid weekly (every Friday).
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan with employer match.
- Paid vacation and sick time.
- Paid holidays.
- Tuition reimbursement.
- Flexible spending account.
- Company-paid life insurance.
- Company-paid short-term disability insurance.
- Long-term disability insurance.
- Employee assistance program.
- Hotel discounts for employees, friends, and family.
- Wellness programs.
- Monthly employee appreciation activities and events.
- Learning and development opportunities.
- Employee referral program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
