Night Auditor, The Westin Buffalo
About The Position
Delaware North Parks and Resorts is hiring a customer-service-focused Night Auditor to join the team at The Westin Buffalo in Buffalo, New York. The role combines night audit and front desk duties at a busy, four-diamond hotel. The position may be full-time or part-time, and is described as year-round for eligible team members. The Night Auditor handles the nightly audit and related front office work, including reconciling payments and sales, reviewing guest accounts, checking guests in and out, answering billing questions, and managing cash and paperwork. The role may also involve driving a company vehicle to assist with valet or shuttle parking.
Requirements
- Must be at least 18 years old.
- A valid driver's license is required.
- Previous cash-handling experience.
- Good communication skills and ability to communicate with guests and team members.
- Basic math skills and ability to accurately handle money and count change.
- Experience using Microsoft Excel.
- Able to perform prolonged standing, walking, bending, reaching, and repetitive movement of items up to 30 pounds.
Nice To Haves
- Previous experience in a customer service environment is beneficial.
Responsibilities
- Run the night audit function, reconcile credit card payments, input sales and manual sales sheets, understand guest folios, explain billing, and make needed corrections.
- Review pending advance deposits and charges, and check guests in and out efficiently.
- Quote room rates and room package information, and post charges for in-house accounts.
- Complete shift closing, drop cash and check payments, secure the bank, and follow proper cash-handling policies.
- Handle and account for cash, and maintain accurate paperwork related to front office operations.
- Check and balance daily figures, and post room and tax charges on guest accounts.
- Drive a company vehicle to help with valet or shuttle parking as needed.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation days and holidays.
- Paid parental bonding leave.
- Tuition or professional certification reimbursement.
- Weekly pay.
- Free shift meal.
- Free parking.
- 30% discount at Jake's Cafe.
- Discounted room rates for employees, friends, and family.
- Marriott travel discounts worldwide.
- Training and development, with opportunities for internal mobility and growth, including the chance to work at other locations nationwide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
