Night Auditor | The Daytona Autograph

Shaner Hotels • Daytona Beach, FL

1d

About The Position

The Night Auditor attends to guest needs, balances revenue and expense transactions from the day, and performs front desk functions during the audit shift. The role requires effective communication and guest service skills, with the ability to take appropriate action to meet and exceed guest expectations. The schedule is flexible and includes weekends, holidays, and overnight hours.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Good communication and guest service skills.
• Ability to take appropriate action to meet and exceed guest expectations.

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Handle guest complaints and ensure guest satisfaction.
• Process guest check-ins and check-outs according to established hotel requirements.
• Follow payment, cash-handling, and credit policies and procedures.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Attend to guest needs and perform front desk functions during the audit shift.
• Balance revenue and expense transactions that occurred during the day.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED