Night Auditor- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality

7d•KYD 9 - KYD 11

About The Position

The Night Auditor at The Westin Grand Cayman Seven Mile Beach Resort & Spa performs overnight financial reconciliation, guest services, and property security duties. The role reconciles revenue from Food & Beverage outlets, Front Office, and retail; verifies credit card, cash, and room-charge transactions; and completes the Property Management System end-of-day sequence. It also verifies guest accounts, room rates, and tax postings before the business date rolls. From 11:00 PM to 7:00 AM, the Night Auditor is the primary guest contact, handling late check-ins, early departures, reservation inquiries, and the switchboard. The role resolves overnight guest complaints and maintenance emergencies using sound judgment, prepares and distributes night audit reports, and maintains a shift log for handover to the morning team. The Night Auditor also conducts property sweeps, monitors security cameras, and leads emergency protocols during the shift. Other duties may be assigned based on business needs.

Requirements

At least 3–4 years of Luxury Resort/Hotel Night Audit experience.
At least 1 year of general Front Office experience.
Advanced working knowledge of OPERA PMS.
Proficiency in Microsoft Office, particularly Excel for manual data entry and income journaling.
Strong mathematical aptitude.
Mastery of oral and written English.
Availability for occasional on-call support.
Ability to work a demanding flexible schedule, including weekends, public holidays, and overnight shifts; shifts may start earlier or end later.

Responsibilities

Reconcile end-of-day revenue from Food & Beverage outlets, Front Office, and retail.
Verify that credit card, cash, and room-charge transactions are balanced and compliant with internal audit standards.
Execute the Property Management System end-of-day sequence and verify guest accounts, room rates, and tax postings before rolling the date.
Serve as the primary guest contact from 11:00 PM to 7:00 AM, handling late-night check-ins, early-morning departures, reservation inquiries, and the switchboard.
Resolve overnight guest complaints and maintenance emergencies, escalating to management when necessary.
Prepare and distribute the Night Audit package, including the Manager’s Report, Occupancy Forecast, Revenue Summary, and No-Show reports.
Maintain a detailed shift log through the Resort’s pass-along system, documenting guest requests, security concerns, and accounting discrepancies.
Conduct regular walk reports and property sweeps to ensure the building is secure.
Monitor security cameras and lead emergency protocols during the shift.
Perform other duties as assigned based on business needs.