Night Audit

Meyer Jabara Hotels•Baltimore, MD

98d

About The Position

The Night Auditor balances the hotel’s daily transactions and revenue, safeguards guests and hotel assets by following safety and security policies, and supports smooth front-office operations. The role includes courteously checking guests in and out, collecting payment for services, responding to guest needs, and ensuring front-office standard operating procedures are followed. The position requires regular attendance according to hotel scheduling needs and may involve long hours, variable temperatures, and variable noise levels. The Night Auditor must communicate effectively in English, handle financial information and basic arithmetic, respond effectively to workplace problems, and understand and address concerns raised by guests and coworkers. Multilingual skills are helpful.

Requirements

High school diploma or equivalent required.
One to two years of experience in a hotel or related field preferred.
Previous customer service experience strongly preferred.
Ability to use computers, credit card authorization machines, projectors, copiers, scanners, other office equipment, telephones, and two-way radios.
Ability to use Microsoft Office products and other software programs.
Valid driver’s license required.
Ability to convey and understand information and ideas in English, orally and in writing.
Ability to evaluate and select among alternative courses of action quickly and accurately; handle workplace problems; assimilate information from multiple sources; and listen to, understand, and clarify concerns raised by coworkers and guests.
Ability to work with and understand financial information and data and perform basic arithmetic.
Ability to work under variable temperature and noise conditions, indoors, and for long hours when required.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
Near vision sufficient to see details at close range; ability to bend, stretch, twist, or reach; ability to stand and/or walk for lengthy periods.

Nice To Haves

College coursework in a related field is helpful.
Multilingual skills are helpful.

Responsibilities

Approach guests and employees in a friendly, service-oriented manner and interact positively with hotel guests.
Check guests in and out; confirm payment methods at check-in and obtain full payment at check-out.
Log guest requests and confirm their completion; provide hotel information and direct guests to daily functions.
Review property management system inventory and house count for availability and rates; book reservations for same-day arrivals or future stays.
Balance and prepare closing-shift paperwork, count and balance the bank at the beginning and end of the shift, and balance the number of rooms and revenue each night.
Maintain and market special guest programs; handle incoming and outgoing calls and take and deliver messages.
Follow guest privacy practices and know emergency and VIP procedures.
Run copies and faxes and charge guests as needed.
Run the daily arrival report, annotate reservations, and inform the team of special requests.
Review changes to policies and procedures.
Distribute faxes, packages, and mail to guest services for delivery, or notify guests of their receipt.
Stock and clean the work space for the next shift; prepare key-check inventory.
Distribute billing reports to hotel outlets and block bus tours, notifying Housekeeping.
Keep immediate supervisors informed of challenges or matters requiring their attention.
Prepare required reports, including month-end reporting.
Balance Guest Services and Food and Beverage cashiers’ work; balance and batch credit cards.
Maintain high standards of personal appearance and grooming as defined in the hotel handbook, and comply with hotel policies and procedures.
Perform other duties as assigned.