NIGHT AUDITOR- FULL TIME POSITION

Fine Hospitality Group LLC•Mammoth Lakes, CA

1d•$19 - $20

About The Position

The Night Auditor ensures completion of front-office and night-audit duties, accurately analyzes the day’s operating results, and performs assigned operational and reporting tasks in accordance with Fine Hospitality standards. The role includes accounting and audit functions, reconciling credit-card transactions and cash, transmitting credit-card batches, and preparing and sending daily management and accounting reports to the corporate office and General Manager. The Night Auditor also performs regular front-desk duties, processes reservations and guest communications, handles complaints, and helps maintain a courteous, professional environment. The position requires night shifts and weekends and may involve assisting in other areas as needed, including disposing of trash in public areas.

Requirements

Minimum of a high school diploma.
Three years of hotel front-office experience.
Must be able to work night shifts and weekends.

Nice To Haves

Higher level of education preferred.
At least one year of experience as a Night Auditor preferred.
Effective communication skills.
Good team player.
Well-groomed and professional appearance.
Open with praise and discreet with criticism.

Responsibilities

Conduct the night audit in accordance with Fine Hospitality standards.
Accurately analyze daily operating results and complete assigned operations analysis and reporting, including accounts payable, accounts receivable and direct billing, end-of-day statistics, the Daily Flash Report, competition surveys, and lead-generation prospecting.
Conduct audit and accounting functions accurately and on time, and transmit information to the corporate office.
Reconcile credit-card transactions and cash received for the day.
Balance and audit for accuracy, transmit credit-card batches, and complete and transmit daily management and accounting reports.
Send a daily end-of-day activity and accomplishment email to the Assistant General Manager, with a copy to the General Manager.
Provide accurate and timely reports for the General Manager to review.
Perform regular front-office duties and understand hotel operating procedures.
Use the Property Management System proficiently and train front-desk personnel on it.
Review front-office communication logs, supervise delegated responsibilities, and follow up.
Use front-office equipment, including the credit-card machine, copier, and fax.
Inform the General Manager of unique situations or unusual developments in front-office operations.
Handle guest complaints effectively and tactfully.
Coordinate the efficient handling of incoming phone calls, emails, facsimiles, and messages.
Process reservations received by mail, telephone, fax, central reservation system referrals, the sales office, and other hotel departments.
Know room types, rate plans, and the hotel's franchise policies for guaranteed reservations and no-shows.
Assist in other areas as required, including trash disposal in public areas.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and associates.