Night Auditor (Part Time) at Fairfield Inn & Suites Winston Salem

Summit Hospitality Incorporated•Winston-Salem, NC

177d

About The Position

The Hotel Night Auditor for Summit Hospitality Group posts and balances room, restaurant, and bar guest folio charges, maintains files, and resets systems for the next day’s operations. The role also welcomes and assists late arrivals and early departures by managing guest check-ins and check-outs and providing prompt, courteous service during the PM shift. Duties include responding to telephone calls, guest requests, reservations, and faxes, and working to ensure complete guest satisfaction. Paperwork is submitted through established communication channels to the Corporate Office-designated Accounting Manager. This is a part-time position for two nights per week, including weekends, and is described as a third or late shift. Duties may change, and additional duties may be assigned as needed.

Requirements

Two years of previous experience as a Night Auditor for a name-brand hotel chain.
Strong leadership skills.
Excellent oral and written communication skills.
Planning and organizational ability.
Ability to prioritize and quickly change direction as needs arise.
Ability to diagnose and repair simple computer problems.
Exceptional knowledge of accounting operations, including A/R and A/P.
Math skills and ability to operate a 10-key by touch.
Reliable source of transportation.
Ability to work a flexible schedule including weekends.
Ability to sit, stand, reach, and bend for extended periods.

Nice To Haves

Preference for previous Night Auditor experience with Marriott, Hilton, or Hyatt.
Working knowledge of StayPMS, FOSSE, OPERA, or HILTON ONQ, depending on brand; Microsoft programs; and Micros Restaurant Management System.

Responsibilities

Run audit reports and journals from Front Office Systems.
Prepare daily revenue reports by auditing system accounts and journals and breaking down food and beverage revenue.
Make corrections and adjustments and address computer problems that occur during the shift.
Input revenue, expenses, and allowances to generate daily reports, including the Guest Ledger Summary and Daily Food and Beverage Operations Summaries.
Balance revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.
Ensure reports and supporting vouchers are complete and filed promptly and properly.
Send necessary document copies, backup materials, and daily work reports to the designated Accounting Manager for A/R, A/P, and Payroll processing.
Review and correct discrepancies in the Front Desk System.
Ensure guest satisfaction; check guests in and out and complete guest registration.
Process guest reservation information using computer systems.
Verify and imprint guest credit cards for authorization.
Handle cash and accurately balance the house bank.
Assign rooms according to guest preferences and availability.
Drive the Revenue Management process.
Handle guest issues and concerns tactfully and work toward satisfactory resolutions.
Answer questions about hotel facilities and services, take telephone calls, and book reservations.
Respond to guest inquiries about local directions and events, and recommend local restaurants, points of interest, and transportation options.
Maintain cleanliness of the front desk, lobby, and back office.
Follow up promptly on guest check-ins, complaints, and other requests.
Work professionally with other departments and employees to support good working relationships and a hospitable atmosphere for guests.
Understand emergency procedures for incidents, accidents, fire, safety, and criminal activity.
Participate in the Hotel Safety Committee.
Maintain the hotel brand’s and Summit Hospitality Group’s quality standards for Property, Product, and People.
Complete brand-required training.