Part Time Night Auditor (Sunday and Monday Night) - Fairfield Inn Sudbury

Hotel•Sudbury, MA

About The Position

Fairfield Inn Sudbury, a Colwen Hotels property, is seeking a friendly, detail-oriented Part Time Night Auditor. This overnight role works Sunday and Monday nights and is responsible for balancing hotel transactions and closing out the day, responding to guest requests, and keeping the front desk area clean and presentable. The Night Auditor operates the front desk and assists guests throughout their stay, from pre-arrival and registration through checkout and post-departure. The role includes completing end-of-day activities, providing exceptional guest service, processing payments, maintaining accurate reports, and following Colwen and brand standards.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Ability to work overnight, including weekends and holidays.

Nice To Haves

Hotel experience.

Responsibilities

Operate the front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure.
Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running the night audit and daily close, backing up data, and rolling the date.
Provide exceptional guest service and efficiently manage front desk operations to ensure timely check-in and checkout.
Welcome guests warmly and professionally; confirm reservations and assign guest rooms.
Handle requests professionally, tactfully, courteously, and with a sense of urgency.
Investigate and resolve complaints regarding service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, and community events.
Ensure prompt delivery of billing to guests and accuracy of daily closing reports.
Process payments, including charges, cash, checks, debit cards, and credit cards.
Communicate with the Lead Audit team about daily closing and issues.
Handle confidential guest information discreetly.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards and maintain strict key controls.
Perform other related duties as assigned.