Night Auditor - Residence Inn/Fairfield Inn by Marriott Annapolis

Hotel•Annapolis, MD

19h

About The Position

The Night Auditor operates the hotel front desk overnight, assists guests throughout their stay, and completes end-of-day accounting and closing activities. The role includes welcoming guests, handling check-ins and checkouts, responding to requests and complaints, processing payments, and maintaining the cleanliness and appearance of the front desk, lobby, and shared areas. The Night Auditor communicates with the Lead Audit team about daily closing and issues, protects confidential guest information, maintains strict key controls, and follows Colwen and brand standards. Other related duties may be assigned.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Availability to work overnight, including weekends and holidays.

Nice To Haves

Hotel experience.

Responsibilities

Operate the front desk and assist guests with inquiries and needs before arrival, during registration and their stay, at checkout, and after departure.
Complete end-of-day activities, including posting charges, balancing ledgers, running the night audit and daily close, backing up data, and rolling the date.
Provide exceptional guest service and manage front desk operations to ensure timely check-in and checkout.
Welcome guests warmly and professionally; confirm reservations and assign guest rooms.
Handle requests courteously, professionally, and urgently, and investigate and resolve complaints about service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, and community events.
Ensure prompt delivery of guest billing and accurate daily closing reports.
Process payments by charges, cash, checks, debit cards, and credit cards.
Communicate with the Lead Audit team regarding daily closing and issues.
Handle confidential guest information discreetly.
Keep the lobby, shared areas, and front desk neat and orderly.
Maintain strict key controls and adhere to Colwen and brand standards.
Perform other related duties as assigned.