Night Auditor | Residence Inn, Milwaukee Downtown

CSM Corporation•Milwaukee, WI

3d•Onsite

About The Position

The Night Auditor at the Residence Inn, Milwaukee Downtown is responsible for balancing and closing the previous business day and completing daily financial reports. During the overnight shift, the position manages person-in-charge duties, makes independent decisions using sound judgment, and ensures security protocols are followed. The Night Auditor assists guests in a friendly, professional, and timely manner while meeting CSM quality standards and supporting guest satisfaction. The expected schedule is Sunday and Monday nights from 11:00 p.m. to 7:00 a.m. The role also involves assisting other overnight staff and completing assigned projects after financial tasks are finished.

Requirements

At least 2 years of prior guest service experience.
Excellent computer knowledge and communication skills.
Attention to detail and a customer-focused approach.
Ability to perform job duties in a fast-paced environment.
High school diploma or GED.
Ability to occasionally lift, push, and pull up to 75 pounds.

Nice To Haves

Guest service experience in a hospitality setting is preferred.
Prior night audit or accounting experience is preferred.

Responsibilities

Perform the manager-on-duty role during the third shift.
Anticipate and respond to guests in a friendly and positive manner, providing a high level of service.
Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
Assist guests with information about the hotel property, local attractions, and operating hours for hotel outlets and services.
Work independently or as part of a team to meet guest needs and contribute to other departments when necessary.
Follow the CSM guest service recovery program.
Accurately balance all revenue sources and complete daily financial reports.
Process no-show reservations and prepare financial reports for managerial review.
Close the hotel's financial day.
Use proper selling techniques and follow strategies to maximize room revenue.
Monitor room availability and follow restrictions, booking policies, and procedures.
Drive sales and maximize revenue by upselling rooms and amenities.
Follow CSM procedures for handling cash and processing financial transactions.
Use equipment properly and follow cost controls to reduce expenses and waste.
Plan, organize, and prioritize duties to produce the required volume of work.
After financial tasks, complete assigned projects, stock supplies, and assist other overnight staff as needed.
Follow CSM general work rules and department procedures, and attend required department and hotel meetings.
Maintain a clean and safe work area in compliance with CSM, brand, and applicable local, state, and federal regulations.
Follow CSM procedures for guest and associate incidents and know hotel emergency procedures.