Houseperson, Full-Time | Residence Inn, Milwaukee Downtown

CSM Corporation•Milwaukee, WI

About The Position

The Houseperson is responsible for cleaning and maintaining hotel public spaces and stocking housekeeping supplies and linen. The role delivers housekeeping-related items to guest rooms and assists housekeepers and guests with friendly, courteous, and professional service. The Houseperson supports guest satisfaction, follows health and safety requirements, and responds to requests in a positive and timely manner. The position works collaboratively with other departments, follows the company’s guest service recovery program and hotel emergency procedures, and reports maintenance needs and service issues. It requires safe use of housekeeping chemicals, equipment, and supplies, as well as adherence to company, brand, and applicable regulatory requirements. The Houseperson plans and prioritizes work to meet required productivity, follows attendance, grooming, and workplace standards, and attends required department and hotel meetings. The role involves extended periods of standing, walking, kneeling, and bending, and consistently lifting, pushing, and pulling up to 50 pounds. The description notes that duties may vary by brand or location and may be changed by management.

Requirements

High school diploma or GED preferred.
Attention to detail and customer focus.
Ability to perform duties repetitively in a fast-paced environment.
Predictable and reliable attendance.
Ability to lift, push, and pull up to 50 pounds consistently throughout the shift.
Ability to move throughout the hotel, including standing, walking, kneeling, and bending for extended periods.
Ability to perform essential duties and meet physical demands, with or without accommodation.

Nice To Haves

Housekeeping or laundry experience preferred.
High school diploma or GED preferred.

Responsibilities

Clean hotel public spaces.
Stock housekeeping supplies and linen.
Deliver housekeeping-related items to guest rooms.
Support guest satisfaction as it relates to housekeeping service.
Assist with and respond to requests in a positive and timely manner while providing quality guest service.
Work as a team player and contribute to other departments’ efforts as needed.
Follow the company guest service recovery program.
Maintain a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
Report maintenance needs and service issues.
Use housekeeping chemicals safely.
Follow company procedures for guest and employee incidents.
Know and follow hotel emergency procedures.
Plan, organize, and prioritize work duties to produce the required volume of work.
Follow attendance, grooming and appearance standards, general work rules, and department procedures.
Attend required department and hotel meetings.
Use equipment and supplies properly.