Night Auditor | Residence Inn, Milwaukee Downtown

CSM Careers•Milwaukee, WI

About The Position

The Night Auditor at the Residence Inn, Milwaukee Downtown balances and closes the previous business day and completes daily financial reports. During the overnight shift, the Night Auditor performs manager-on-duty responsibilities, exercises sound judgment in making independent decisions, and ensures security protocols are followed. The role also provides friendly, professional, and timely guest assistance in accordance with CSM’s quality standards and guest-service expectations. The expected schedule is Sunday and Monday nights, 11:00 p.m. to 7:00 a.m. After completing financial tasks, the employee works on assigned projects, stocks supplies, and assists other overnight staff as needed. The position requires maintaining a clean and safe work area and following applicable CSM, brand, and government requirements and procedures.

Requirements

At least 2 years of prior guest service experience; hospitality experience is preferred.
High school diploma or GED.
Excellent computer knowledge and communication skills.
Attention to detail and a customer-focused approach.
Ability to perform job duties in a fast-paced environment.
Ability to lift, push, and pull up to 75 pounds occasionally.

Nice To Haves

Prior night audit or accounting experience.
Prior guest service experience in a hospitality setting.

Responsibilities

Perform manager-on-duty responsibilities during the third shift.
Anticipate and respond to guests in a friendly, positive, and timely manner, providing a high level of service.
Process guest check-ins and check-outs, verify billing, create reservations, and handle special requests.
Assist guests with information about the hotel property, local attractions, and operating hours for hotel outlets and services.
Work independently or as part of a team to meet guest needs and assist other departments when necessary.
Follow CSM’s guest service recovery program.
Accurately balance revenue sources and complete daily financial reports.
Process no-show reservations and prepare financial reports for managerial review.
Close the hotel’s financial day.
Use proper selling techniques and revenue strategies; monitor room availability and follow restrictions and booking policies and procedures.
Drive sales and maximize revenue by upselling rooms and amenities.
Follow CSM procedures for handling cash and processing financial transactions.
Use equipment properly and follow cost controls to reduce expenses and waste.
Plan, organize, and prioritize duties to produce the required volume of work.
Complete assigned projects, stock supplies, and assist other overnight staff after financial tasks are finished.
Follow CSM general work rules and department procedures, and attend required department and hotel meetings.
Maintain a clean and safe work area in compliance with CSM, brand, local, state, and federal regulations.
Follow CSM procedures for guest and associate incidents and remain knowledgeable about hotel emergency procedures.