Hospitality / Breakfast Attendant | Residence Inn, Milwaukee Downtown

CSM Careers•Milwaukee, WI

2d•Onsite

About The Position

The Hospitality/Breakfast Attendant assists hotel guests in a friendly, courteous, and professional manner and creates a welcoming breakfast/evening social room through superior customer service. The role is responsible for setting up, maintaining, and taking down the breakfast/evening social room; maintaining food and beverage stations; and following safety, health, sanitation, and quality standards. The attendant may assist with food inventories and orders, serve alcoholic beverages according to applicable standards, and complete required paperwork and side work. The part-time schedule is five days per week, from 5:30 a.m. until about noon, and open availability is required.

Requirements

Food service handling certification, or ability to obtain it as required.
Demonstrated exemplary customer service.
Attention to detail.
Ability to perform duties repetitively in a fast-paced environment.
High school diploma/GED or equivalent experience.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
Ability to walk, stand, carry, and lift continuously throughout the shift.
Open availability.

Nice To Haves

TIPS/CARE beverage service certification, or ability to obtain certification as required.

Responsibilities

Greet guests courteously and respond to their needs positively and promptly while providing a high level of service.
Assist other associates as needed to meet guest needs and follow the guest service recovery program.
Set up, maintain, and take down the breakfast/evening social room.
Maintain food and beverage stations in accordance with safety and health regulations.
Assist with food inventories and orders as needed.
Serve appropriate levels of alcohol according to local, CSM, and brand standards; check guest identification and monitor alcohol consumption for compliance with state and local liquor laws.
Use equipment properly and follow cost controls to reduce expenses and waste.
Dispose of garbage, collect dishes and glassware, restock the breakfast/social area, coolers, and freezers, and clear and wipe down tables and counters.
Transfer full tubs to the dish room and wash barware and dishes.
Complete required paperwork accurately and on time.
Assist with inventory, inventory par sheets, ordering, and other duties as needed.
Maintain a clean and safe work area and handle food and beverages in compliance with CSM, brand, and local, state, and federal regulations.
Maintain cleanliness and sanitation in the breakfast/social area, kitchen, and dish room.
Follow CSM and brand procedures for guest and associate incidents and know hotel emergency procedures.
Plan, organize, and prioritize work to produce the required volume of work.
Follow grooming, appearance, work-rule, department-procedure, and attendance standards; attend required department and hotel meetings.
Complete required side work and take initiative to help wherever necessary.
Work as a team player and contribute to a positive guest experience.