Hospitality / Breakfast Attendant | Residence Inn, Milwaukee Downtown

CSM Corporation•Milwaukee, WI

About The Position

The Hospitality/Breakfast Attendant assists hotel guests in a friendly, courteous, and professional manner and creates a welcoming breakfast/evening social room through superior customer service. The role is responsible for setting up, maintaining, and taking down the breakfast/evening social room; maintaining food and beverage stations in accordance with safety and health regulations; and following CSM quality standards to ensure guest satisfaction. The position is scheduled five days per week, from 5:30 a.m. until about noon, and requires open availability. Duties may include assisting with food inventories and orders, beverage service, cleaning and restocking the breakfast/social area, washing dishes and barware, completing paperwork, and helping wherever needed. The attendant must follow CSM, brand, and applicable local, state, and federal procedures and regulations.

Requirements

Food service handling certification, or ability to obtain it as required.
Demonstrated exemplary customer service.
Attention to detail.
Ability to perform job duties repetitively in a fast-paced environment.
High school diploma, GED, or equivalent experience.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
Ability to walk, stand, carry, and lift continuously throughout the shift.
Open availability.

Nice To Haves

TIPS/CARE beverage service certification, or ability to obtain certification as required.

Responsibilities

Greet guests courteously and in a friendly manner.
Anticipate and respond to guest needs positively and promptly while providing a high level of service.
Assist other associates as needed to meet guest needs.
Understand and follow the CSM guest service recovery program.
Set up, maintain, and take down the breakfast/evening social room.
Maintain food and beverage stations in compliance with safety and health regulations.
Assist with food inventories and orders as needed.
Dispense appropriate levels of alcohol according to local, CSM, and brand standards.
Use equipment properly and follow cost controls to reduce expenses and waste.
Check guest identification and monitor alcohol consumption to comply with state and local liquor laws.
Dispose of garbage, collect dishes and glassware, restock the breakfast/social area including coolers and freezers, and clear and wipe down tables and counters.
Transfer full tubs to the dish room and wash barware and dishes.
Complete required paperwork accurately and on time.
Assist with inventory, inventory par sheets, ordering, and other responsibilities as needed.
Maintain a clean and safe work area and handle food and beverages in compliance with CSM, brand, and applicable local, state, and federal regulations.
Help maintain sanitation and cleanliness in the breakfast/social area, kitchen, and dish room.
Follow CSM and brand procedures for guest and associate incidents.
Know hotel emergency procedures.
Plan, organize, and prioritize duties to produce the required volume of work.
Follow CSM and brand grooming and appearance standards, general work rules, and department procedures.
Attend required department and hotel meetings and follow the CSM attendance policy.
Complete required side work and take initiative to help where necessary.
Work as a team player and contribute to a positive guest experience.