Houseperson, Full-Time | Residence Inn, Milwaukee Downtown

CSM Careers•Milwaukee, WI

About The Position

The Houseperson is responsible for cleaning and maintaining hotel public spaces, stocking housekeeping supplies and linen, and delivering housekeeping-related items to guest rooms. The role assists housekeepers and guests by providing friendly, courteous, and professional service, following health regulations, and supporting guest satisfaction with housekeeping services. The Houseperson responds to requests positively and promptly, contributes to other departments as needed, follows the company’s guest service recovery program, and maintains a clean and safe work area in accordance with company, brand, and applicable regulations. The position also involves reporting maintenance needs and service issues, safely using housekeeping chemicals and equipment, following incident and emergency procedures, prioritizing work, and attending required department and hotel meetings. Duties may vary by brand or location.

Requirements

High school diploma or GED preferred.
Housekeeping or laundry experience preferred.
Attention to detail and a customer-focused approach.
Ability to perform duties repetitively in a fast-paced environment.
Predictable and reliable attendance.
Ability to lift, push, and pull up to 50 pounds consistently throughout the shift.
Ability to stand, walk, kneel, and bend for extended periods while moving throughout the hotel.
Ability to satisfactorily perform essential duties and meet physical-demand criteria, with or without accommodation.

Nice To Haves

Housekeeping or laundry experience.
High school diploma or GED.

Responsibilities

Clean and maintain hotel public spaces.
Stock housekeeping supplies and linen.
Deliver housekeeping-related items to guest rooms.
Assist housekeepers and guests with friendly, courteous, and professional service.
Respond to requests positively and in a timely manner while providing quality guest service.
Contribute to the work of other departments as necessary.
Follow the company guest service recovery program.
Maintain a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
Report maintenance needs and service issues.
Follow safe-use practices for housekeeping chemicals.
Follow company procedures for guest and employee incidents and remain knowledgeable about hotel emergency procedures.
Plan, organize, and prioritize duties to produce the required volume of work.
Follow attendance, grooming, appearance, work-rule, and department-procedure standards.
Attend required department and hotel meetings.
Use equipment and supplies properly.
Perform duties safely and respectfully when interacting with customers and coworkers.