Houseperson Overnight - Residence Inn Chelsea

Hotel•Chelsea, MA

About The Position

Residence Inn Chelsea is seeking a friendly, detail-oriented Overnight Houseperson to maintain the cleanliness and appearance of hotel public areas and assist the Housekeeping team with stocking and delivering supplies. The role involves managing daily tasks to support great customer service and smooth hotel operations. The Houseperson receives assignments or a shift checklist from the MOD, prioritizes work, and responds promptly to guest and departmental requests. Duties include cleaning and maintaining hotel public areas, exterior and back-of-house spaces; deep cleaning carpets, windows, light fixtures, and elevators; handling trash and soiled linens; delivering requested items to guest rooms; and supporting room attendants. The position may also involve cleaning guest rooms, laundering linens, notifying Maintenance of needed repairs, and setting up function and meeting rooms according to function sheets. Other duties may be assigned.

Requirements

Friendly and detail-oriented.
Able to manage various daily tasks to support customer service and smooth operations.

Responsibilities

Receive assignments and/or a shift checklist from the MOD and prioritize tasks.
Respond promptly to requests from guests and other departments.
Check and restock the cleaning cart, then transport it to assigned work areas.
Clean and maintain the hotel exterior, including sidewalks, awning poles, signage, and the entrance.
Deep clean assigned hotel areas, including shampooing room and public-area carpets, washing windows, and cleaning light fixtures and guest elevators.
Clean and maintain back-of-house areas, including the employee break room, executive offices, hotel laundry area, and employee restroom.
Dust and polish furniture and remove marks or stains from walls and furnishings.
Remove trash, dirty linens, towels, and room-service items from public areas.
Vacuum carpets and clean floors.
Deliver items to guest rooms when requested by the front desk.
Ensure soiled linens are laundered, including loading washers and dryers and folding sheets and towels as needed.
Clean guest rooms on occasion.
Notify the Maintenance department of needed maintenance or repairs.
Clean and set up function and meeting rooms according to function sheets.
Move and arrange furniture and turn mattresses.
Empty trash receptacles and transport trash to the dumpster.
Take found items to the designated lost-and-found area.
Provide support to room attendants.
Perform other duties as assigned.