Hotel Night Auditor

WI- Moxy Madison Downtown•Madison, WI

20h

About The Position

The Night Auditor works overnight shifts at Moxy Madison Downtown, delivering attentive guest service while performing nightly financial balancing, daily paperwork, and shift reporting related to property business transactions. The role includes front-desk guest interactions and reservation, check-in, check-out, and payment processing duties, along with audit and accounting tasks. The company describes a supportive and inclusive workplace focused on growth, fun, trust, and responsibility, with tools, resources, and mentorship to help team members succeed.

Requirements

Ability to work overnight from 11:00 p.m. until 7:00 a.m.
Understanding of general accounting practices and ability to compile facts and figures.
Strong oral and written communication and interpersonal skills.
Motivation to maintain an excellent customer service reputation.
Strong attention to detail, organization, and follow-up abilities.
Ability to be patient and creatively solve problems.
Flexible availability for Monday to Friday, weekends, and holidays.

Responsibilities

Audit, balance, post, and report on front desk, rooms, and food and beverage cash and credit operations, ensuring the accuracy of the property's financial and accounting records.
Greet and interact with guests in a warm, friendly, and professional manner.
Anticipate guests’ needs, listen attentively, and respond promptly to provide high-quality service.
Handle guest service requests and complaints promptly to meet and exceed guest expectations.
Make reservations; check guests in and out; and process payments.
Answer phones, maintain a cash drawer, and operate office equipment.
Follow safety, security, and emergency procedures to help ensure guest and property safety.
Complete daily paperwork and shift reports related to property business transactions.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the Corporate Office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with company match.
Performance bonuses for eligible positions.