Night Auditor - Ellis Hotel

Hotel•Atlanta, GA

19d

About The Position

Ellis Hotel, a Colwen Hotels property, is seeking a friendly and detail-oriented Night Auditor. This overnight position is responsible for balancing hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area. The Night Auditor operates the front desk and assists guests throughout the guest journey, from pre-arrival through post-departure, while delivering timely, courteous service and following Colwen and brand standards. The role includes completing end-of-day activities, posting charges, balancing ledgers, running the night audit and daily close, backing up and rolling the date, and preparing accurate closing reports. The Night Auditor also processes payments, handles confidential guest information discreetly, maintains strict key controls, and communicates with the Lead Audit team about daily closing and issues. The required schedule is overnight, including weekends and holidays.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Availability to work an overnight schedule, including weekends and holidays.

Nice To Haves

Hotel experience is preferred.

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running the night audit and daily close, backing up, and rolling the date.
Provide exceptional guest service and manage front desk operations to ensure timely check-in and checkout.
Welcome guests warmly and professionally; confirm reservations and assign guest rooms.
Handle guest requests professionally, tactfully, courteously, and with urgency.
Investigate and resolve complaints regarding service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, community events, local information, and hotel offerings.
Ensure prompt delivery of billing to guests and accuracy of daily closing reports.
Process payments, including charges, cash, checks, debit cards, and credit cards.
Communicate with the Lead Audit team regarding daily closing and issues.
Handle confidential guest information discreetly.
Maintain the cleanliness and order of the lobby, front desk, and shared areas.
Maintain strict key controls and adhere to Colwen and brand standards.
Perform other related duties as assigned.