Night Auditor | Comfort Inn Stadium Hotel | Nashville TN

PM Hotel Group•Nashville, TN

32d

About The Position

The Night Auditor is an overnight member of the Front Office team, combining guest service with accounting responsibilities. This role serves as the primary point of contact for overnight guests and ensures a smooth, secure transition between hotel operating days by accurately closing out the day’s financial activity. The position maintains guest service standards overnight and monitors balances from the previous day. The role involves balancing financial records and completing front desk duties, including assisting guests with hotel services and amenities. It requires working evening or overnight shifts and accommodating varying schedules, including nights, weekends, and holidays. The work involves a mix of desk duties and movement around the property, with standing or sitting, walking, carrying or lifting up to 25 pounds, bending or twisting, and climbing stairs.

Requirements

Associate’s degree or six months to one year of related experience.
Ability to work evening or overnight shifts.
Strong computer skills.
Ability to interact with hotel guests and team members politely and positively, fulfill requests promptly, and work under pressure.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit, walk, carry or lift up to 25 pounds, bend or twist, and climb stairs.

Responsibilities

Balance paperwork and the cash drawer, prepare deposits, reconcile credit cards, and submit batches.
Enter revenue, expenses, and allowances into the front office system and generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Complete front desk duties, including check-ins and check-outs, room scheduling, room moves, late checkouts, stay-overs, and other guest requests.
Answer guests’ questions about hotel services and amenities.
Maintain guest service standards overnight and help ensure an accurate, secure closeout of the day’s financial activity.