Hotel Night Auditor - Hampton Inn

Bosselman Motels, Inc • Colby, KS

1d • Onsite

About The Position

The Night Auditor welcomes guests and handles guest transactions quickly, accurately, and pleasantly while following brand standards and company policies. The role also completes the hotel’s nightly audit and performs a range of front-desk, housekeeping, laundry, lobby, and breakfast-startup duties. Physical attendance at the primary work location is required. The position has no supervisory responsibilities.

Requirements

• Be able to work well independently and with others.
• Have reliable transportation and a phone.
• Have basic computer skills.
• Be available to work holidays, weekends, or any time needed.
• Be able to communicate in English, if applicable.
• Be able and willing to provide friendly, courteous, and prompt customer service.
• Be able and willing to work cooperatively with other team members.
• Meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds; frequently standing, walking, using hands and fingers, handling or feeling, reaching, talking, and hearing; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, or crawling.
• Be physically present at the primary work location.

Nice To Haves

• Motel, hotel, retail, or guest service experience.

Responsibilities

• Maintain a clean, professional appearance in accordance with brand standards and company policy.
• Receive direction and assignments from leadership and carry them out accurately and on time.
• Collect payments, including cash deposits, and balance invoices and cash and check transactions at the end of the shift.
• Ensure exterior doors remain locked and secured during the shift.
• Make reservations by phone or walk-in.
• Answer phones in a friendly manner.
• Keep the work area clean, stocked, and organized.
• Brew and serve coffee and keep the coffee area clean and stocked.
• Strip linens and towels from rooms after guest checkouts as needed.
• Perform laundry tasks, including sorting, washing, drying, and folding, as needed.
• Keep the lobby and laundry area clean and in working order.
• Clean and maintain employee and lobby restrooms.
• Set up and verify wake-up calls.
• Track sweet shop purchases and secure cash revenue in the safe at the end of the shift.
• Execute all night auditor procedures.
• Begin breakfast tasks by 5 a.m., including turning on waffle irons and ovens, setting out breakfast items, and starting some breakfast foods.
• Attend scheduled department meetings.
• Complete all shift duties by the end of each shift.
• Follow company safety procedures to maintain a safe environment for employees and customers.
• Shovel and salt sidewalks and entryways during winter as needed.
• Complete required brand-standard training and follow established brand expectations.
• Complete company training and follow company policies, procedures, and guidelines.
• Provide friendly and competent customer service.
• Report to work on time when scheduled and maintain regular, consistent attendance.
• Assist with other duties as assigned.

Benefits

• Paid vacation
• 401(k) and matching contributions
• Health, dental, and vision insurance
• Short- and long-term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay through PayActiv, providing access to earned but not yet paid wages

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed