Night Auditor

The Inn at Elon (Charlestowne Hotels)•Elon, NC

13d

About The Position

The Night Auditor performs Guest Service Representative and accounting duties. The role audits, posts, and balances daily financial transactions, reconciles revenue and expenses, ensures guests are correctly billed and credit card transactions are accurately recorded, and supports the hotel’s guest-service and financial objectives. The Night Auditor also greets, registers, and checks out guests and handles front-desk responsibilities.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Significant attention to detail.
Ability to operate front-desk equipment, including a computer, switchboard, and credit card machines.
Understanding of basic math skills.
Good verbal and guest-interaction skills.
Ability to collect money and issue change where applicable.
Ability to work as a cohesive team member and relay information appropriately from shift to shift.
Must be able to stand for several hours at a time.
May be required to lift items up to 25 lbs.

Nice To Haves

Experience in a hotel or related field is preferred.

Responsibilities

Audit, post, and balance the hotel’s daily cashier work.
Post room fees, taxes, and charges for other paid services to guest accounts daily.
Verify account entries are balanced, document discrepancies, and resolve them to settle guest accounts appropriately.
Follow hotel billing standards and prepare financial reports on hotel performance for distribution to appropriate departments.
Reconcile the credit card system to daily transaction lists.
Verify cash postings and cashier drops for accuracy.
Complete the daily hotel turnover and compile and organize transaction paperwork as directed by management.
Greet guests pleasantly and professionally; complete guest registration and check-out procedures.
Answer and transfer telephone calls and take messages when applicable.
Make hotel reservations, including changes and cancellations.
Follow credit card procedures, maintain an accurate shift bank, and use the correct vouchers for transactions.
Respond to guest needs and requests promptly and follow up to ensure satisfactory resolution.
Understand hotel services and programs, and maintain knowledge of the local area and points of interest.
File paperwork as directed and keep the front desk stocked with supplies.
Understand hotel emergency procedures and evacuation protocols.
Collect guest payments at check-in and check-out and make change as necessary.
Keep the front desk and nearby lobby area clean, vacuumed, and dusted daily.
Follow company safety and security policies; report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Communicate clearly and professionally and maintain collaborative relationships with employees and management team members.
Perform other reasonable job duties as requested.