Night Auditor - Capital Plaza Hotel
About The Position
As our Night Auditor, you're the quiet hero behind the scenes, ensuring everything runs smoothly while the town dreams. The Night Audit Associate's primary responsibility is to provide exceptional service to guests, ensuring their needs are met with respect, cheerfulness, and politeness. The Associate is the face of the operation, the first impression of the Capital Plaza Hotel. To excel in this position, a positive attitude and a commitment to delivering outstanding guest experiences are essential. Previous experience in a fast-paced environment involving guest service is highly desirable. Join our team and showcase your dedication to providing unparalleled hospitality!
Requirements
- High School Diploma/GED
- Excellent verbal and written communication skills
- Adaptability
- Ability to stand/sit for 8 hrs length of time
- Ability to lift 30 lbs.
- Ability to bend frequently during a shift
- Ability to read, write, understand and speak English
- Ability to work 11 pm to 7 am.
Nice To Haves
- Previous front desk experience preferred.
- Previous experience in a fast-paced environment involving guest service is highly desirable.
Responsibilities
- Deliver exceptional experiences for our guests
- Be Cheerful, Outgoing, and Happy to our guests
- Monitor guest accounts and post charges
- Reconcile guest charges through the night audit process
- Register guests and assign them a guest room
- Compute bills and collect payments from guests
- Make and confirm reservations over the phone and online
- Answer the phone and operate the telephone switchboard
- Maintain responsibility for safekeeping and issuance of keys
- Be informed of all events taking place at the hotel on a daily basis
- Greet and welcome all guests in a professional and hospitable manner
- Review accounts and charges with guests during the checkout process
- Issue room keys and help guests transport their luggage to their rooms
- Perform other duties as assigned
- Provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
