Night Audit

Parable Hospitality • Aptos, CA

19d • $21 - $22

About The Position

The Night Auditor keeps Seacliff Inn operating smoothly overnight by combining front desk guest service with the nightly closeout of the hotel’s financial activity. The role welcomes late-night guests, handles arrivals and departures, responds to questions and concerns, and provides information about the hotel and surrounding area. It also processes guest accounts and payments, reconciles financial activity, balances hotel revenues, and completes the nightly audit. The Night Auditor maintains front desk records and a safe, clean, welcoming environment, communicates important information to the morning team, and assists other departments as needed. Success means guest accounts and the audit are accurate, front desk information is organized, and overnight guests receive warm, professional hospitality.

Requirements

• Knowledge of hotel front desk operations and procedures.
• Strong customer service and communication skills.
• Comfort working independently and making sound decisions during the overnight shift.
• Strong attention to detail and accuracy.
• Basic accounting and reconciliation skills.
• Comfort handling cash, credit transactions, and guest accounts.
• Basic computer, typing, and cash register skills.
• Ability to prioritize and stay organized in a fast-paced environment.
• Dependable and responsible, and comfortable working overnight hours.
• English-speaking.
• Ability to maintain a professional and welcoming presence with guests at all times.
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.

Nice To Haves

• 2+ years of hotel front desk experience preferred.

Responsibilities

• Provide friendly, professional guest service throughout the overnight shift.
• Welcome arriving guests and complete check-in and check-out procedures.
• Answer guest questions, address concerns, and provide information about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, accurately communicating rates and hotel information.
• Process guest accounts, charges, receipts, and payments accurately.
• Balance and control cash and credit transactions in accordance with hotel procedures.
• Complete the nightly audit and ensure hotel revenues are balanced before closing the day.
• Review and reconcile financial activity, identifying and addressing discrepancies as needed.
• Operate the hotel phone system, assist with calls, and manage wake-up call requests.
• Process and distribute guest mail, messages, and other communications.
• Maintain accurate front desk logs and shift information for clear communication with the day team.
• Stay informed about hotel amenities, in-house activities, and local events to assist guests.
• Maintain a safe, secure, clean, and welcoming front desk environment.
• Work independently and communicate issues or seek support when needed.
• Assist other departments and team members as needed to support overnight hotel operations.

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Vacation & Sick Leave
• Team Member Travel Program: Hotel & Dining discounts
• Hilton Team Member Rates
• Opportunities to connect, give back, and build community through team events & volunteering.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed