Night Auditor | State College TownePlace Suites

SHANER • Ferguson Township, PA

9d

About The Position

The Night Auditor attends to guests’ needs, balances the revenue and expense transactions that occurred during the day, and performs the functions of front desk staff during the audit shift. The role requires strong communication and guest-service skills and the ability to take appropriate action to meet and exceed guest expectations. The position is with the opening team at TownePlace Suites by Marriott State College, an 89-suite extended-stay hotel managed by Shaner Hotels.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.

Nice To Haves

• Previous hotel experience.
• Computer experience.
• Bilingual English/Spanish skills.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Attend to guests’ needs and provide guest service during the audit shift.
• Balance the revenue and expense transactions that occurred during the day.
• Perform front desk functions during the audit shift.
• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints to ensure guest satisfaction.
• Process check-ins and check-outs according to established hotel requirements.
• Follow payment, cash-handling, and credit policies and procedures.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED