NIGHT AUDITOR-HOTEL HOSPITALITY

Fine Hospitality Group LLC•Van, TX

2d•$0 - $14

About The Position

The Night Auditor is responsible for completing front-office and night-audit duties, analyzing daily operating results, and preparing accurate reports for management and the corporate office. The role includes accounting and audit functions, reconciliation of credit-card transactions and cash, completion and transmission of management and accounting reports, and regular front-desk responsibilities. The Night Auditor uses the hotel’s Property Management System, helps train front-desk personnel on the system, reviews front-office communications, and follows up on delegated responsibilities. The role also supports guest services, including handling complaints, processing reservations, coordinating incoming communications, and providing assistance in other areas as needed. The position reports to the Front Desk Manager.

Requirements

High school diploma minimum; higher education is preferred.
Two years of hotel front-office experience; one year as a Night Auditor is preferred.
Ability to work night shifts and weekends.
Effective communication skills.
Ability to work well as part of a team.
Well-groomed, professional appearance.

Nice To Haves

Higher level of education.
At least one year of experience as a Night Auditor.
Open with praise and discreet with criticism.

Responsibilities

Complete front-office and night-audit duties in accordance with Fine Hospitality standards.
Analyze daily operating results and perform assigned daily duties, including operations analysis and reporting for accounts payable, accounts receivable and direct billing, end-of-day statistics, the Daily Flash Report, competition surveys, and lead generation.
Conduct audit and accounting functions accurately and on time, and transmit information to the corporate office.
Reconcile the day’s credit-card transactions and cash received; balance and audit for accuracy; and transmit credit-card batches.
Complete and transmit daily management and accounting reports and provide accurate, timely reports for the General Manager.
Send a daily end-of-day activity and accomplishment email to the Assistant General Manager, copying the General Manager.
Perform regular front-office duties and understand hotel operating procedures, room types, rate plans, and policies for guaranteed reservations and no-shows.
Use the Property Management System proficiently and train front-desk personnel on the system.
Review front-office communications logs and supervise delegated responsibilities, following up as needed.
Use front-office equipment, including the credit-card machine, copier, and fax.
Inform the General Manager about unique situations or unusual developments in front-office operations.
Handle guest complaints effectively and tactfully.
Coordinate incoming phone calls, emails, facsimiles, and messages efficiently.
Process reservations received by mail, telephone, fax, central reservation system referrals, the sales office, and other hotel departments.
Assist in other areas as required, including trash disposal in public areas.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and associates.
Demonstrate integrity, take ownership of personal and team actions, communicate effectively, and contribute to a positive, professional work environment.