NIGHT AUDITOR-HOTEL HOSPITALITY
About The Position
The Night Auditor is responsible for completing front office and night audit duties, analyzing the day’s operating results, and accurately preparing and transmitting accounting and management reports to the corporate office. The role performs accounting and reconciliation tasks, regular front desk duties, and guest service responsibilities while helping maintain a professional and positive work environment. The Night Auditor must be proficient with the property management system and able to train front desk personnel on its use. The role also supports reservation processing, communication handling, front office supervision and follow-up, and other hotel tasks as required.
Requirements
- Minimum high school diploma.
- Two years of hotel front office experience; one year as a Night Auditor is preferred.
- Must be able to work night shifts and weekends.
- Effective communication skills.
- Able to work well as part of a team.
- Well-groomed and professional appearance.
- Provides praise openly and criticism discreetly.
Nice To Haves
- Higher level of education.
- At least one year of experience as a Night Auditor.
Responsibilities
- Conduct the night audit in accordance with Fine Hospitality standards.
- Analyze and report on operating results, including accounts payable, accounts receivable and direct billing, end-of-day statistics, the Daily Flash Report, competition surveys, and lead-generation prospecting.
- Accurately perform audit and accounting functions in a timely manner and transmit information to the corporate office.
- Reconcile the day’s credit card transactions and cash received, balance and audit for accuracy, and transmit credit card batches.
- Complete and transmit daily management and accounting reports, and provide accurate, timely reports for the General Manager to review.
- Send a daily end-of-day activity and accomplishment email to the Assistant General Manager, copying the General Manager.
- Perform regular front office duties and understand hotel operating procedures.
- Use the property management system proficiently and train front desk personnel on it.
- Review front office communication logs, supervise delegated responsibilities, and follow up.
- Use front office equipment, including the credit card machine, copier, and fax.
- Inform the General Manager of unique situations or unusual developments in front office operations.
- Handle guest complaints effectively and tactfully.
- Coordinate the handling of incoming phone calls, emails, facsimiles, and messages.
- Process reservations received by mail, telephone, fax, and central reservation system referrals, as well as reservations from the sales office and other hotel departments.
- Know room types and rate plans, and understand the hotel’s franchise policy on guaranteed reservations and no-shows.
- Assist in other areas as required, including disposing of trash in public areas.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and associates.
- Demonstrate integrity, take ownership of personal and team actions, communicate effectively, and support a positive, professional work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
