Night Auditor (2 shifts) / PM Front Desk (3 shifts) - Full Time Position

Avion Hospitality Employee Services LLC•Houston, TX

14h

About The Position

The Night Auditor prepares and completes Night Audit work and manages front desk operations during the overnight shift, typically 11:00 p.m. to 7:00 a.m. Responsibilities include registering guests, making reservations, preparing reports, balancing transactions, and conducting or following up on security walks. The position also covers front office functions, guest requests, cashiering, record keeping, and ensuring safe and efficient hotel operations. The advertised schedule is two Night Auditor shifts and three PM Front Desk shifts, for a full-time position.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to work independently with minimal supervision.
Knowledge of accounting principles.
Ability to problem-solve and troubleshoot guest issues and respond to emergency situations.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing applications.
Ability to convey information and ideas clearly.
Ability to evaluate alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and handle workplace problems by anticipating, preventing, identifying, and resolving them.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs of the situation.
Ability to understand financial information and data and perform basic arithmetic.
Ability to work in a self-managed environment.
Effective listening skills, including understanding and clarifying concerns raised by coworkers and guests.
Ability to maintain composure and objectivity under pressure.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach guests and associates in a friendly, service-oriented manner and maintain a warm demeanor.
Maintain regular attendance and comply with hotel standards, regulations, safety practices, and uniform and grooming requirements.
Initiate and complete the End of Day process, run required reports, and complete the daily Night Audit checklist.
Run Food and Beverage audit reports and balance the day's work, including revenue, telephone postings, valet laundry, and server and desk agent paperwork.
Maintain cashiering responsibilities and operate the Front Office computer system according to company standards.
Perform Front Office functions and handle guest requests during the overnight shift.
Follow up on checks of the building and guest corridors to ensure areas are locked and secure.
Follow safety and emergency procedures and maintain knowledge of security procedures.
Maintain proper records, including log books, and follow company policies and house rules.
Prepare initial direct bills and attach supporting folios or banquet checks for the Property Accountant.
Maintain radio contact with other associates throughout the shift.
Ensure associates provide attentive, friendly, helpful, and courteous service.
Prepare and distribute the Daily Flash Report as needed, transfer master or house accounts, and distribute work as directed by standard operating procedures.
Train new Night Auditors when requested by management.
Run morning reports, assign newspaper delivery, and deliver or assign Express Check-Outs.
Follow up on nightly walk-throughs, including removing room service trays and straightening the pool and Jacuzzi area where applicable.
Handle Lost and Found items according to standards.
Complete reports and miscellaneous duties requested by management, including resetting Food and Beverage POS systems, distributing credit Watch Lists, and preparing daily revenue summaries.
Where applicable, assist guests with food orders and serve food and beverage items, use suggestive selling techniques, and maintain a clean, organized guest environment.
Attend meetings as required by management and perform other duties requested by the Guest Services Manager or other management.