Night Audit
About The Position
Courtyard by Marriott Buffalo Airport is seeking a Night Auditor to provide superior guest service during overnight hours. The Night Auditor is the face of the hotel overnight, assisting guests and supporting front desk and accounting operations. Duties include greeting guests and completing check-in and check-out procedures in the property management system; handling cash, credit card information, and goods at the property; responding promptly to guest requests and sharing information about hotel services and amenities; taking, updating, and cancelling reservations; organizing paperwork from previous shifts; closing and balancing room accounts and vouchers; investigating discrepancies; running trial balance reports and the night audit; and preparing guest folios for express checkout. The position is with Buffalo Lodging Associates, a hotel management company founded in 1996 and based in Canton, Massachusetts. The company operates a portfolio of 50 hotels and partners with Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International. The stated pay range is $18.00–$19.00. The typical schedule is overnight, 11 PM–7 AM, with weekend availability needed.
Requirements
- Customer service experience; experience in a hotel setting is preferred.
- A valid driver's license and an acceptable driving history, subject to company approval.
Nice To Haves
- Hotel-setting customer service experience.
- Brand experience.
- High school diploma or equivalent.
- Computer knowledge, including intranet, a property management system, Word, and Excel.
Responsibilities
- Greet guests and complete check-in and check-out procedures through the property management system, obtaining and storing pertinent information.
- Handle cash, credit card information, and goods at the property.
- Identify guest needs, provide relevant information about hotel services and amenities, and respond to guest requests in a timely manner.
- Take reservations from incoming callers and enter pertinent information into the hotel management system.
- Update and cancel reservations in the system as requested by guests.
- Organize paperwork from previous shifts.
- Close and balance room accounts and vouchers, investigate and analyze out-of-balance situations, and run trial balance reports and the night audit.
- Prepare guest folios for express checkout.
Benefits
- Paid weekly.
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan with employer match.
- Paid vacation and sick time.
- Paid holidays.
- Tuition reimbursement.
- Flexible spending account.
- Company-paid life insurance.
- Company-paid short-term disability insurance.
- Long-term disability insurance.
- Employee assistance program.
- Hotel discounts for employees, friends, and family.
- Wellness programs.
- Monthly employee appreciation activities and events.
- Learning and development opportunities.
- Employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
