Night Auditor - Springhill Suites Memphis Downtown

Summit Management Corporation•Memphis, TN

12h•Onsite

About The Position

SpringHill Suites Memphis Downtown is seeking a dependable, friendly, and detail-oriented Night Auditor to provide guest service and support hotel operations during the overnight shift. The role handles late-night arrivals and departures, nightly financial audits, guest requests, reservations, and hotel information while monitoring safety and security. It also maintains a welcoming front desk and lobby and communicates relevant guest information, incidents, and operational updates to the morning team. The scheduled hours are 11:00 PM to 7:00 AM, with weekend and holiday availability as needed.

Requirements

Reliability and self-motivation, including the ability to work independently during overnight hours.
Strong attention to detail and basic math skills, particularly when handling financial transactions and reports.
A friendly, professional attitude and commitment to guest satisfaction.
Excellent communication, organizational, and problem-solving skills.
Ability to multitask, prioritize responsibilities, and remain calm under pressure.
Basic computer proficiency and ability to learn hotel operating systems.
Dependability, punctuality, and availability for overnight shifts, including weekends and holidays as scheduled.
Ability to sit, stand, and walk for extended periods.
Ability to occasionally lift, carry, push, or pull objects weighing up to 30 pounds.

Nice To Haves

Previous hotel front desk or night audit experience is preferred; the employer is willing to train the right candidate.
Familiarity with Marriott systems.

Responsibilities

Welcome and check in late-night arrivals, assist with departures, and provide professional guest service.
Perform nightly audit procedures, reconcile daily transactions, balance accounts, and prepare financial reports.
Respond promptly and professionally to guest questions, requests, and concerns.
Monitor hotel activity and follow safety and security procedures to maintain a safe environment.
Answer incoming calls, manage reservations, and provide hotel information and local recommendations.
Maintain a clean, organized, and welcoming front desk and lobby area.
Communicate important guest information, incidents, and operational updates to the morning team.
Handle unexpected situations calmly and professionally, using sound judgment and problem-solving skills.