Night Audit
About The Position
The Night Auditor balances the hotel’s daily revenue and expense transactions while providing exceptional, professional, and friendly guest service. The role supports the overnight functioning of the Front Office and may serve as manager-on-duty during the shift. The Night Auditor posts and reviews charges and deposits, investigates discrepancies, prepares revenue and statistical reports, performs end-of-day system procedures, assists guests, handles complaints, and completes shift reports and deposits in accordance with company standards. The position also requires attention to safety, security, and workplace organization, as well as performing additional duties as needed or directed.
Requirements
- Knowledge of accounting procedures and strong attention to detail.
- Ability to communicate clearly and professionally using proper grammar and active listening.
- Ability to operate a variety of computer applications.
- Availability to work weekends, holidays, overtime, and alternating shifts.
- Ability to stand for prolonged periods, up to four hours or more.
- Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.
Nice To Haves
- One year of experience in a similar position, or guest service agent experience with relief night audit responsibilities, is preferred.
Responsibilities
- Post appropriate charges and transactions to guest accounts.
- Maintain, review, post, and/or transfer charges and deposits to master accounts.
- Investigate or analyze out-of-balance situations and complete necessary corrections.
- Prepare daily revenue summaries and front office statistical reports.
- Perform end-of-day system procedures and prepare systems for the next day’s operations.
- Serve as night manager-on-duty as assigned and complete the MOD report.
- Assist guests with check-in, check-out, and inquiries about rates, room types, amenities, and local area information.
- Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
- Complete end-of-shift reports and deposits following company cash-handling standards.
- Maintain awareness of security and safety concerns and notify supervisors of risks.
- Keep work areas clean and organized and maintain safe work habits.
- Perform additional duties as needed, required, or directed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
