Hotel Night Audit - Courtyard Olympia

BMI Hospitality Management • Olympia, WA

1d

About The Position

The Night Auditor at Courtyard by Marriott Olympia greets arriving guests and completes standard check-in procedures using manual and computerized methods. The role answers inquiries, accepts reservations in person, by email, and by telephone, and assists guests with directions and information about local activities. The Night Auditor controls and records financial transactions, maintains informed and timely communication with guests, and runs required night audit reports. Some or all shifts are overnight. Weekend and holiday work is required.

Requirements

• Strong computer skills.
• Efficient use of standard computer equipment, including a keyboard.
• Ability to learn new web applications.
• Strong work ethic.
• Ability to stand for extended periods.
• Ability to lift up to 20 lbs.
• Ability to work some or all overnight shifts, weekends, and holidays.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Greet arriving guests and complete standard check-in procedures using manual and computerized methods while ensuring guest satisfaction.
• Answer inquiries courteously, accept reservations in person, by email, and by telephone, and assist guests with directions and information about area activities.
• Control and record financial transactions.
• Stay informed about in-house and area functions to respond to guest questions and concerns promptly and knowledgeably, in person, by email, and by phone.
• Maintain a friendly, cheerful, and courteous demeanor.
• Perform other duties assigned, requested, or deemed necessary by management.
• Contribute to and maintain communication sources, such as shift pass-down emails, to support hotel communications and operations.
• Assist other associates and departments to support the overall performance of the department and hotel.
• Follow safety and sanitation procedures and report suspicious activity to management.
• Run all necessary night audit reports.

Benefits

• Medical, dental, and vision coverage offered after the qualification period.
• Competitive performance bonuses up to $700 monthly.
• 401(k) with employer match offered after the qualification period.
• Employee discounts at Marriott hotels worldwide.
• Washington State Paid Sick Leave.
• Vacation time accrued based on hours worked.
• Free parking.
• Overtime pay for holidays worked.
• Ten holidays per year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed