Hotel Night Audit

Nivea Hospitality•Caldwell, OH

8d•Onsite

About The Position

The Hotel Night Audit position at the Comfort Inn and Suites in Caldwell, Ohio, works from 11 p.m. to 7 a.m. The role provides customer service to hotel guests and supports front desk operations, including check-in and check-out, balancing cash, reconciling credit cards, answering calls, and attending to guest needs. The employee is expected to wear the required uniform, name tag, and earpiece and to stand for an eight-hour shift. The role also involves responding to guest requests and complaints, maintaining guest accounts and reservations, communicating room changes to housekeeping, keeping the front desk area clean, completing checklists, and maintaining daily logs. The employee must contribute to a team-focused hospitality environment, complete hospitality training and industry education, and perform other duties assigned by a supervisor or general manager.

Requirements

Must be able to stand for an eight-hour shift.
Must wear the required uniform, name tag, and earpiece.
Must be willing to complete hospitality training and education in the hospitality industry.
Must have an attitude conducive to team growth, hospitality, and serving.

Nice To Haves

Knowledge of Choice Advantage is preferred but not required.

Responsibilities

Greet guests and provide information about hotel policies, services, and amenities.
Respond to guest requests and complaints and attend to guest needs.
Perform guest check-in and check-out procedures.
Sell rooms to walk-in guests and enter or change reservations in the system.
Post charges to guest accounts, process payments, and make necessary changes to guest accounts.
Balance the cash drawer and reconcile credit cards.
Answer and transfer phone calls.
Inform housekeeping of room changes.
Clean the front desk and surrounding area.
Complete checklists and maintain daily logs.
Wear the required uniform, name tag, and earpiece.
Complete hospitality training and education, and perform other duties assigned by a supervisor or general manager.