Hotel Night Audit - Courtyard Olympia
About The Position
The Night Auditor at Courtyard by Marriott Olympia welcomes arriving guests and completes standard check-in procedures using manual and computerized methods. The role answers inquiries, accepts reservations in person and through email and telephone, and assists guests with directions and information about area activities. It also controls and records financial transactions, maintains knowledge of hotel and local functions to respond to guest questions and concerns, and runs necessary night audit reports. The Night Auditor contributes to hotel communications through shift pass-down emails, supports other associates and departments, follows safety and sanitation procedures, and reports suspicious activity to management. Some or all shifts are overnight, and weekend and holiday work is required.
Requirements
- Strong computer skills.
- Efficient use of standard computer equipment, including a keyboard.
- Ability to learn new web applications.
- Strong work ethic.
- Ability to stand for extended periods.
- Ability to lift up to 20 lbs.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Greet arriving guests and complete standard check-in procedures using manual and computerized methods while ensuring guest satisfaction.
- Answer inquiries courteously, accept reservations in person, by email, and by telephone, and assist guests with directions and information about area activities.
- Control and record financial transactions.
- Stay informed about in-house and area functions to provide timely, knowledgeable responses to guest questions and concerns in person, by email, and by phone.
- Maintain a friendly, cheerful, and courteous demeanor.
- Perform other duties as assigned, requested, or deemed necessary by management.
- Contribute to and maintain communication sources, such as shift pass-down emails, to enhance hotel communications and operations.
- Assist other associates and departments to support the overall performance of the department and hotel.
- Follow safety and sanitation procedures and report suspicious activity to management.
- Run all necessary night audit reports.
- Work some or all overnight shifts, including weekends and holidays.
Benefits
- Medical, dental, and vision coverage after the qualification period.
- Performance bonuses up to $700 monthly.
- 401(k) with match after the qualification period.
- Employee discounts at Marriott hotels worldwide.
- Washington State Paid Sick Leave.
- Vacation time accrued based on hours worked.
- Free parking.
- Overtime pay for holidays worked; ten holidays per year.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
