Hotel Night Audit

Nivea Hospitality•Caldwell, OH

1d•$13 - $14

About The Position

The Comfort Inn and Suites in Caldwell, Ohio, is seeking a Hotel Night Audit team member to provide customer service to hotel guests during the 11 p.m. to 7 a.m. shift. The position handles guest check-in and check-out, cash balancing, credit card reconciliation, phone calls, and other guest needs. The employee is expected to wear the required uniform, name tag, and earpiece; greet guests; explain hotel policies, services, and amenities; handle requests and complaints; manage reservations and guest accounts; process payments; coordinate room changes with housekeeping; maintain logs and complete checklists; and clean the front desk and surrounding area. The role also requires a team-oriented, hospitable attitude, willingness to complete hospitality training and education, and performance of other duties assigned by a supervisor or general manager.

Requirements

Must be able to stand for an 8-hour shift.
Must wear the required uniform, name tag, and earpiece.
Must have an attitude conducive to team growth, hospitality, and serving.

Nice To Haves

Knowledge of Choice Advantage is preferred but not required.

Responsibilities

Provide excellent customer service and respond to guests’ needs and requests.
Greet guests and provide information about hotel policies, services, and amenities.
Perform guest check-in and check-out procedures.
Sell rooms to walk-in guests and enter or change reservations in the system.
Post charges to guest accounts, process guest payments, and make necessary account changes.
Balance the cash drawer and reconcile credit cards.
Inform housekeeping of room changes.
Respond to guest complaints.
Answer and transfer phone calls.
Clean the front desk and surrounding area.
Complete checklists and maintain daily logs.
Wear the required uniform, name tag, and earpiece.
Complete hospitality training and education, and perform other duties assigned by the supervisor or general manager.