NIGHT AUDIT

TEXAS WESTERN MANAGEMENT PARTNERS•Frisco, TX

6d•Onsite

About The Position

The Night Auditor is responsible for balancing and auditing room revenue, food and beverage revenue for accuracy, and assists in the preparation of all reports relevant to daily revenues. This role also prepares various audit worksheets and Daily Flash Reports. The Night Auditor assumes responsibilities of the Manager on Duty from midnight until the morning shift arrives, logs guest complaints, and handles guest check-ins and check-outs. They balance and audit room and tax charges, cashier reports, and guest and house accounts. The position involves completing and transmitting daily management and accounting reports, preparing customer tracking reports, market segmentation reports, and food and beverage revenue reports to ensure accurate accounting of hotel revenues and expenses. Communication with other hotel departments is necessary to resolve discrepancies and exchange information. The Night Auditor performs Guest Service Representative functions, may assist with room reservations and answering phone calls, and ensures the security of department keys. They respond quickly to guest requests, follow up on guest satisfaction, and handle confidential information with integrity. Daily deposits are made as applicable. Responsibilities include verifying room charges and rates, ensuring the register has appropriate starting cash, and managing daily paperwork such as occupancy reports, guest lists, cash drawer summaries, balance sheets, account summaries, history files, and housekeeping reports. Reports are submitted to the corporate office as appropriate. The role monitors room availability, blocks rooms, handles guest requests, and performs regular security walks. A thorough knowledge of emergency procedures is required. The Night Auditor prepares and replenishes continental breakfast items and may perform laundry functions. They may be required to make management decisions in the manager's absence, maintain a professional appearance, and follow company policies and procedures.

Requirements

Balances and audits for accuracy room revenue, food and beverage revenue
Assists in the preparation of all reports relevant to daily revenues
Prepares various audit worksheets as well as the Daily Flash Reports
Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives
Logs guest complaints into the Front Desk Communication or Log Book
Register guests into the hotel and checks guests out of the hotel
Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts
Completes and transmits daily management and accounting reports and supporting documents
Prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information
Performs all Guest Service Representative functions as required
May assist in booking room reservations
May assist in answering hotel phone calls and notifying guests of messages
Will facilitate proper security of department keys
Responds quickly to guest requests in a friendly manner
Follows up to ensure guest satisfaction
Handles confidential information, including guest records, with a high degree of integrity
Makes daily deposits (as applicable)
Verifies room charges and rates
Verifies register has appropriate starting cash
Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report
Submits reports to the corporate office as appropriate
Monitors room availability
Blocks rooms and handles guest requests
Performs and documents security walks on a regular basis
Has a thorough knowledge of emergency procedures and the implementation of procedures
Prepares continental breakfast on time; replenishes breakfast items as needed
Performs duties of a Guest Service Agent, including laundry functions as directed
May be required to make management decisions in the managers absence
Provides a professional image at all times through appearance and dress
Follows company policies and procedures

Responsibilities

Balances and audits room revenue, food and beverage revenue for accuracy.
Assists in the preparation of all reports relevant to daily revenues.
Prepares various audit worksheets and Daily Flash Reports.
Assumes responsibilities of Manager on Duty from midnight until the morning shift arrives.
Logs guest complaints into the Front Desk Communication or Log Book.
Registers guests into the hotel and checks guests out of the hotel.
Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
Completes and transmits daily management and accounting reports and supporting documents.
Prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Performs all Guest Service Representative functions as required.
May assist in booking room reservations.
May assist in answering hotel phone calls and notifying guests of messages.
Facilitates proper security of department keys.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Handles confidential information, including guest records, with a high degree of integrity.
Makes daily deposits (as applicable).
Verifies room charges and rates.
Verifies register has appropriate starting cash.
Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
Submits reports to the corporate office as appropriate.
Monitors room availability.
Blocks rooms and handles guest requests.
Performs and documents security walks on a regular basis.
Has a thorough knowledge of emergency procedures and the implementation of procedures.
Prepares continental breakfast on time; replenishes breakfast items as needed.
Performs duties of a Guest Service Agent, including laundry functions as directed.
May be required to make management decisions in the managers absence.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.