Night Audit PT

Pyramid Global Hospitality•Seattle, WA

About The Position

Pyramid Global Hospitality is hiring a Night Auditor for the Hilton Garden Inn Seattle Downtown. The role is part of the Front Desk team and provides guest service during overnight hours, typically 11 p.m. to 7 a.m. The Night Auditor welcomes and assists guests, shares information about the hotel, its amenities, and the local area, and helps create memorable guest experiences. The position also handles night audit and front desk procedures, maintains financial records and the house bank, prepares and distributes reports, and communicates pertinent information to the manager on duty. The listed compensation is $24 per hour.

Requirements

Ability to work overnight hours.
High attention to detail.
High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional, engaging customer service and take a sincere interest in guests.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Resolve problems and provide guest recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel staff and assist other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Generate, print, and distribute daily and weekly reports.
Follow night audit procedures with attention to detail.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.