Barrington Hotel - Night Auditor

The Armour Group Limited•Halifax, NS

82d•Onsite

About The Position

The Barrington Hotel is seeking a Night Auditor to join their team. This role serves as both a Guest Service Agent and an auditor for the daily guest ledger. The Night Auditor is responsible for reconciling the hotel's daily accounting, ensuring accurate assessment of room use and revenue collection, and verifying all accounts are collected upon. If discrepancies are found, the Night Auditor must track down the correct information and update the ledger. The hotel is located in the heart of Downtown Halifax and aims to provide guests with value, convenience, and a warm Maritime welcome.

Requirements

High School Diploma or equivalent is required.
1-2 years of guest service-related experience in hospitality.
Ability to work night shift is required.
Positive can-do attitude.
Excellent verbal and written communication skills – English a must.
Strong active listening skills.
Organizational skills.
Problem solving skills.
Effective complaint handling.
Physically able to stand for an entire shift.
Ability to handle cash and credit procedures.

Nice To Haves

Applicants who have a background in hospitality, accounting, bookkeeping, or customer service would be preferred.
A second applicable language is an asset.

Responsibilities

Reconcile the hotel's daily accounting to ensure an accurate assessment of room use and revenue collection.
Check guests in and out during all hours of their shift.
Verify that all guests are correctly checked in – length of stay; room rate; and discounts.
Post all charges as per the services provided to the guest; room service, restaurant, bar, and amenities usage.
Account for the day’s cash flow, reconciling guest accounts, and preparing a daily revenue report. If errors are detected, research the cause, and notify Manager if cause cannot be located.
Review supply delivery slips and compare against the inventory received to verify no errors were made in the order.
Manage phones during shift; accessing voicemails and transferring calls, and arranging wake-up calls as required by guests.
Address individual guest request and concerns as they arrive.
Remain a calm and resourceful point of contact for guests and staff in the event of a variety of emergencies.
Report any unusual and suspicious behaviour of guests or staff.
Conduct duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication in maintained.
Comply with all Hotel Standards and Procedures including grooming and uniform standards.
Actively promote a considerate work environment, which cares for guests and associates alike.
Perform other similar or related duties as may be required from time to time.