Night Audit

Courtyard By Marriott Winston - Salem•Winston-Salem, NC

72d

About The Position

The Night Auditor balances the hotel’s daily revenue and expense transactions while providing professional, genuinely friendly guest service. The role may also serve as manager-on-duty during the shift and is responsible for supporting the successful overnight operation of the Front Office. The Night Auditor posts and reviews transactions, investigates and corrects imbalances, prepares revenue summaries and statistical reports, and completes end-of-day system procedures. The position also assists guests with Front Office services, addresses complaints, follows cash-handling standards, and maintains awareness of safety and security concerns.

Requirements

One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
Knowledge of accounting procedures and strong attention to detail.
Ability to communicate clearly and professionally through proper grammar and active listening.
Ability to operate a variety of computer applications.
Availability to work weekends, holidays, overtime, and alternating shifts.
Ability to stand for prolonged periods (up to 4 hours or more).
Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.

Nice To Haves

One year of experience in a similar position or guest service agent experience with relief night audit responsibilities is preferred.

Responsibilities

Post appropriate charges and transactions to guest accounts.
Maintain, review, post, and/or transfer charges and deposits to master accounts.
Investigate or analyze out-of-balance situations and complete necessary corrections.
Prepare daily revenue summaries and front office statistical reports.
Perform end-of-day system procedures and prepare systems for the next day’s operations.
Serve as night manager-on-duty as assigned and complete the MOD report.
Assist guests with check-in, check-out, and inquiries about rates, room types, amenities, and local area information.
Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
Complete end-of-shift reports and deposits following company cash-handling standards.
Maintain awareness of security and safety concerns and notify supervisors of risks.
Keep work areas clean and organized and maintain safe work habits.
Perform additional duties as needed, required, or directed.