Night Auditor - Club Wyndham Waikiki Beach Walk Resort

Travel + Leisure Co.•Honolulu, HI

About The Position

The Night Auditor prepares and processes all night audit work and may perform all Front Office functions during the third shift. Duties include completing daily computer-procedure checklists, balancing the day’s revenue and paperwork, generating Food and Beverage audit reports, maintaining records, preparing initial direct bills with supporting documentation, and handling guest requests. The position also supports resort Guest Services by welcoming and registering guests, issuing keys, providing resort information, processing payments and guest charges, completing check-in and checkout-related procedures, balancing cash and credit-card activity, preparing deposits, and running night audit reports. The Night Auditor responds to guest concerns, supports service recovery, coordinates with other departments and site accounting, and follows applicable audit, quality, loss-prevention, and operating procedures. The role promotes the company’s “Count On Me” service culture and performs other duties as needed.

Requirements

High school diploma or equivalent.
Organizational skills and excellent communication skills.
Ability to learn job skills and company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, and memos.
Ability to prioritize customer service and solve problems with minimal guidance.
Ability to read, write, and understand English.
Basic office skills, including basic math and proper cash-handling procedures.
Professional appearance and a positive, can-do attitude toward guests and staff.
Ability to multitask in a fast-paced environment and work independently or with others as needed.
Detail-oriented.
PC skills and knowledge of accounting systems.
Ability to use basic office equipment, including fax machines, copiers, and printers.
Knowledge of Microsoft Word, Excel, and Outlook.
Knowledge of key systems.
Ability to frequently switch between activities while operating a switchboard or computer keyboard.
One year of front desk experience in a hospitality or hotel environment and/or one year of customer service experience in a service or retail environment.
One year of accounting experience.

Nice To Haves

Accounting education.
Hotel hospitality front-office accounting knowledge.

Responsibilities

Prepare and disposition night audit work, complete the daily computer-procedure checklist, and balance the day’s revenue and paperwork.
Generate required Food and Beverage audit reports and maintain records, including log books, according to standards.
Prepare initial direct bills, attach folio or banquet-check backup, and deliver them to the Property Accountant.
Handle and follow through on guest requests during the third shift.
Greet and register guests, issue unit keys, provide resort and area information, and complete check-out procedures.
Process cash and credit-card transactions; post guest charges; balance receipts and shift work; perform bucket checks; prepare deposits; and count and secure the assigned bank.
Complete cashier and other reports, verify departure folios and daily cash sheets, close and reset the credit-card system, update no-shows, and run the final night audit and associated reports.
Coordinate with site accounting about daily transactions, cash drops, and credit cards.
Respond to guest inquiries and concerns, resolve issues where possible, escalate matters requiring management follow-up, and recommend service recovery.
Promote teamwork and quality service through daily communication and coordination with other departments.
Comply with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Exhibit the company’s “Count On Me” philosophy by being responsive, respectful, and focused on delivering a great experience.
Perform other duties as needed.