Resort Night Auditor

Avion Hospitality Employee Services LLC•Lexington, KY

10d

About The Position

The Night Auditor prepares and completes the nightly audit and manages front desk operations during the overnight shift, typically from 11:00 p.m. to 7:00 a.m. The role includes registering guests, making reservations, preparing reports, balancing transactions, handling guest requests, and ensuring safe and efficient hotel operations. The Night Auditor also performs cashiering and record-keeping duties, follows hotel policies and emergency procedures, and may assist with food and beverage service where applicable.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to work independently with minimal supervision.
Knowledge of accounting principles and ability to work with financial information and perform basic arithmetic.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
Ability to communicate information and ideas clearly.
Ability to evaluate alternative courses of action quickly and accurately.
Ability to problem-solve and troubleshoot guest issues and respond to emergency situations.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and resolve workplace problems.
Ability to assimilate complex information from disparate sources and adapt it to the needs of the situation.
Ability to listen to, understand, and clarify concerns and issues raised by coworkers and guests.
Ability to maintain composure and objectivity under pressure.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach encounters with guests and associates in a friendly, service-oriented manner and maintain a warm, professional demeanor.
Maintain regular attendance, personal appearance, grooming, proper uniform, and name tag in accordance with hotel and brand standards.
Comply with Avion Hospitality standards, regulations, policies, and house rules to support safe and efficient hotel operations.
Initiate and complete the End of Day process, the daily Night Audit checklist, and required audit procedures.
Run required Food and Beverage audit reports, morning reports, and other reports requested by management.
Balance the day's work, including revenue, telephone postings, valet laundry, and server and desk agent paperwork.
Maintain cashiering responsibilities and operate the Front Office computer system according to applicable procedures and standards.
Perform all Front Office functions between 11:00 p.m. and 7:00 a.m., including handling and following through on guest requests.
Follow up on property-specific overnight security checks of the building and guest corridors, and ensure nightly walk-throughs address room-service trays and pool and Jacuzzi areas.
Follow safety, emergency, and security procedures; maintain radio contact with other associates throughout the shift.
Maintain proper records, including log books, and process initial direct bills with supporting folio and banquet check documentation for the Property Accountant.
Ensure associates remain attentive, friendly, helpful, and courteous to guests, managers, and fellow associates.
Prepare and distribute the Daily Flash Report as needed, transfer master or house accounts as necessary, and distribute work according to standard procedures.
Train new Night Auditors when requested by management.
Assign newspaper delivery and deliver or assign Express Check-Outs.
Handle Lost and Found items according to standards.
Complete miscellaneous duties as required, such as resetting Food and Beverage point-of-sale systems, distributing credit Watch Lists, and preparing daily revenue summaries.
Where applicable, assist guests with food orders and serve food and beverage items, use suggestive selling techniques, and maintain a clean, organized guest environment.
Attend meetings as required and perform other duties requested by the Guest Services Manager or another member of management.