Resort Night Auditor

Avion Hospitality•Lexington, KY

10d

About The Position

The Night Auditor prepares and completes night audit work and manages front desk operations during the overnight shift, typically from 11:00 p.m. to 7:00 a.m. The role includes registering guests, making reservations, preparing daily reports, balancing transactions, and supporting guest needs and hotel operations throughout the shift. The position requires independent judgment, sound knowledge of accounting principles, the ability to resolve guest concerns and respond to emergencies, and proficiency with Windows and company-approved spreadsheet and word-processing software.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Ability to work independently with minimal supervision and in a self-managed environment.
Knowledge of accounting principles, financial information, and basic arithmetic.
Proficiency in Windows operating systems and company-approved spreadsheet and word-processing software.
Ability to communicate information and ideas clearly and listen to, understand, and clarify concerns raised by guests and coworkers.
Ability to troubleshoot and resolve guest issues and respond to emergency situations.
Ability to evaluate alternative actions quickly and accurately and to anticipate, identify, prevent, and solve workplace problems.
Ability to assimilate complex information from multiple sources and adapt it to the needs of the situation.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity.
Ability to maintain regular attendance according to a schedule that varies with hotel needs.
Ability to meet hotel standards for personal appearance, grooming, uniform, and name tag.
Familiarity with hotel policies, house rules, safety procedures, and security procedures.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Complete the end-of-day process, night audit checklist, required reports, and daily balancing of hotel transactions and paperwork.
Run reports for Food and Beverage audits and prepare and distribute the Daily Flash Report and morning reports as required.
Perform Front Office functions during the overnight shift, including guest registration, reservations, cashiering, handling guest requests, and maintaining the front desk computer system.
Maintain accurate records, including log books, initial direct bills, folio and banquet-check backup, and daily revenue summaries.
Transfer master or house accounts as necessary and distribute revenue printouts, folios, vouchers, checks, and other work as directed by standard procedures.
Follow up on overnight building and guest-corridor security checks and ensure nightly walk-throughs address room-service trays and pool and Jacuzzi areas, where applicable.
Follow hotel safety, emergency, security, and operational procedures; maintain radio contact with associates during the shift.
Maintain friendly, service-oriented interactions with guests and associates, and ensure associates are attentive, helpful, and courteous.
Assign newspaper and Express Check-Out deliveries and handle Lost and Found items according to standards.
Train new Night Auditors when requested by management.
Attend meetings as required and complete reports and other duties requested by management.
Where applicable, assist guests with food orders and serve food and beverage items while maintaining an organized environment and using suggestive selling techniques.
Complete miscellaneous operational tasks as needed, such as resetting Food and Beverage POS systems and distributing credit Watch Lists.