Night Auditor - Club Wyndham Nashville Resort

Wyndham Hotels & Resorts•Nashville, TN

14h

About The Position

The Night Auditor is responsible for preparing and completing night audit work and may perform all Front Office functions during the third shift. The role balances daily transactions and paperwork, completes audit procedures and reports, maintains records, prepares direct bills with supporting documentation, and may respond to guest requests overnight. The position also provides guest services, including greeting and registering guests, issuing keys, sharing resort information, processing payments, completing check-outs, managing reservations as needed, and preparing deposits and cashier reports. The Night Auditor works with site accounting, addresses guest concerns, supports service recovery, coordinates with other departments, and ensures compliance with audit, quality assurance, loss prevention, and operating procedures.

Requirements

High school diploma or equivalent.
One year of front desk experience in a hospitality or hotel environment and/or one year of customer service experience in a service or retail environment.
One year of accounting experience.
Organizational skills and excellent communication skills.
Ability to learn company policies and procedures and complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, and memos.
Ability to prioritize customer service and solve problems with minimal guidance.
Ability to read, write, and understand English.
Basic office skills, including basic math and proper cash-handling procedures.
Professional appearance and a positive, can-do attitude toward guests and staff.
Ability to multitask and work in a fast-paced environment.
Ability to work independently or with others as needed and to remain detail-oriented.
PC skills and knowledge of accounting systems.
Ability to use basic office equipment, including fax machines, copiers, and printers.
Knowledge of Microsoft Word, Excel, and Outlook.
Ability to use key systems.
Ability to frequently switch between activities while operating a switchboard or computer keyboard.
Experience may be accepted in place of the education requirement unless legally prohibited.

Nice To Haves

Accounting education.
Hotel hospitality front-office accounting knowledge.

Responsibilities

Complete the daily Night Audit checklist and computer procedures.
Balance the day’s work, including revenue, telephone postings, valet laundry, and servers’ and desk agents’ paperwork.
Generate reports required for Food and Beverage audit and maintain records such as log books according to standards.
Prepare initial direct bills, attach folio or banquet-check backup, and place bills on the Property Accountant’s desk.
Handle guest requests during the third shift as needed.
Greet guests, complete registration, issue unit keys, and provide resort information and information about area attractions.
Process cash and credit card transactions according to established procedures.
Balance shift receipts and work, perform a bucket check, post guest charges, complete cashier and other reports, prepare deposits, and count and secure the assigned bank.
Complete check-out procedures and book guest reservations for individuals or groups as needed.
Check departure folios and verify daily cash sheets for accurate totals and postings.
Close and reset the credit card system, update no-shows, and run the final night audit and associated reports.
Coordinate with site accounting on daily transactions, cash drops, and credit cards.
Respond to guest inquiries and concerns, resolve issues, recommend service recovery, and escalate matters requiring management follow-up.
Promote teamwork and quality service through daily communication and coordination with other departments.
Ensure compliance with Internal Audit, Quality Assurance, Loss Prevention, resort operating procedures, Guest Service Department procedures, and Standard Operating Procedures.
Exhibit the company’s Count on Me philosophy by being responsive and respectful to guests, associates, and others.
Perform other duties as needed.