Night Auditor - Club Wyndham Nashville Resort

Travel + Leisure Co.•Nashville, TN

About The Position

The Night Auditor is responsible for preparing and completing Night Audit work and may perform all Front Office functions during the third shift. The role includes completing daily computer procedures, balancing the day’s revenue and paperwork, generating required Food and Beverage audit reports, maintaining records, preparing initial direct bills with supporting documentation, and following up on guest requests during the third shift. The position also supports resort Guest Services by greeting and registering guests, issuing keys, sharing resort and area information, processing cash and credit-card transactions, balancing receipts, posting charges, preparing deposits, securing the assigned bank, completing check-outs, reviewing departure folios and cash sheets, updating no-shows, and running the final night audit and reports. The Night Auditor works with site accounting on daily transactions and supports guest satisfaction, service recovery, teamwork, and compliance with applicable audit, quality, loss prevention, and operating procedures.

Requirements

High school diploma or equivalent.
Organizational skills and excellent communication skills.
Ability to acquire job skills and learn company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, and memos.
Ability to prioritize customer service and solve problems with minimal guidance.
Ability to read, write, and understand English.
Basic office skills, including basic math and proper cash-handling procedures.
Professional appearance and a positive, Can-Do attitude toward guests and staff.
Ability to multitask in a fast-paced environment and work independently or with others as needed.
People-oriented and detail-oriented.
PC skills and knowledge of accounting systems.
Ability to use basic office equipment, including fax machines, copiers, and printers.
Knowledge of Microsoft Word, Excel, and Outlook, and key systems.
Ability to change activities frequently while operating a switchboard or computer keyboard.
One year of front desk experience in a hospitality or hotel environment and/or one year of customer service experience in a service or retail environment.
One year of accounting experience.
Experience may be accepted in place of the education requirement unless there is a legal requirement.

Nice To Haves

Accounting education preferred.
Hotel hospitality front-office accounting knowledge is a plus.

Responsibilities

Complete daily Night Audit computer procedures and balance the day’s revenue and related paperwork.
Generate reports required for Food and Beverage audit and maintain records according to standards.
Prepare initial direct bills and attach folio or banquet-check backup for the Property Accountant.
Handle guest requests during the third shift as needed.
Greet and register guests, issue unit keys, and provide resort information and information about area attractions.
Process cash and credit-card transactions, balance shift receipts, post guest charges, prepare cashier and other reports, prepare deposits, and count and secure the assigned bank.
Complete guest check-out procedures; review departure folios and verify daily cash sheets for accuracy.
Book individual or group guest reservations as needed; update no-shows, close and reset the credit-card system, and run the final night audit and associated reports.
Coordinate with site accounting on daily transactions, cash drops, and credit cards.
Respond to guest inquiries and concerns, resolve issues when possible, escalate matters requiring follow-up, and recommend service recovery actions.
Promote teamwork and quality service through daily communication and coordination with other departments.
Comply with Internal Audit, Quality Assurance, Loss Prevention, resort operating procedures, Guest Service Department procedures, and Standard Operating Procedures.
Exhibit the company’s Count On Me philosophy by being responsive, respectful, and focused on delivering a great experience.
Perform other duties as needed.