Night Auditor - Renaissance New York Flushing Hotel at Tangram

Meyer Jabara Hotels•Queens, NY

23h•Onsite

About The Position

The Night Auditor supports overnight hotel operations at the Renaissance New York Flushing Hotel at Tangram, providing guests with a smooth and memorable stay from check-in through check-out. The role handles operational needs, guest requests, reports, local-area information, and nightly revenue reporting. The Night Auditor works with very little supervision and serves as the third-shift manager on duty, requiring consistent attendance and punctuality. The position is performed overnight, with shifts of 11:00 p.m. to 7:00 a.m. or 10:30 p.m. to 6:30 a.m. The role involves extended periods of standing, sitting, or walking and hands-on movement of objects. Employees are expected to follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality and safety standards, and maintain professional appearance and communication.

Requirements

Customer service and cash handling experience.
Schedule flexibility for AM, PM, and overnight shifts, weekends, and holidays.
Proficiency in speaking, reading, and writing English and Mandarin.
Ability to multitask.
Must be at least 18 years old to serve and pour alcohol in New York.
Ability to learn quickly and work in a fast-paced position involving guest interaction.
A desire to satisfy the needs of others in a fast-paced environment.
High school diploma or equivalent.
Ability to lift, pull, and push moderate weight, with a stated minimum of 50 pounds.
Basic computer skills, including Microsoft Word and Excel and Internet Explorer.
Driver’s license, reliable transportation, and a clean driving record.
Ability to work with very little supervision and maintain consistent attendance and punctuality.
Must have a sense of humor and be self-confident.

Responsibilities

Act with integrity, honesty, and knowledge in support of the Renaissance brand’s culture, values, and philosophy, and treat others with dignity and respect.
Assist guests with check-in and check-out, including verifying registration, address, and credit information, balancing the bank, and posting charges.
Provide additional guest assistance, such as helping with luggage, coffee, directions, wake-up calls, and future reservations.
Respond courteously and efficiently to guest and visitor inquiries, coordinate special service requests, and explain hotel services, features, and room amenities.
Answer hotel telephones courteously and efficiently according to Renaissance standards.
Prepare, set up, stock, take down, and clean food and beverage service areas, and provide products consistently according to recipe and presentation standards.
Operate the Point-Of-Sale system.
Perform basic engineering-related functions after adequate training, including HVAC thermostat operation, fire panel functionality, Ving operations, and security system monitoring.
Follow Marriott operational policies and procedures, including cash and credit card handling, safety, security, and other standards.
Complete nightly Daily Revenue Reports, accurately breaking out the day's revenue for management and ownership.
Complete other reasonable job duties as requested.