Front Desk Clerk - Renaissance New York Flushing Hotel at Tangram

Meyer Jabara Hotels • Queens, NY

23h

About The Position

The Front Desk Clerk, also referred to as an Ambassador or Front Desk Agent, helps create a memorable and seamless guest experience from check-in through check-out. The role handles operational needs, guest requests, reports, and information about the local area while maintaining professional communication and appearance, confidentiality, quality standards, workplace safety, and protection of company assets. The position requires extended periods of standing and walking and a hands-on approach to work, including handling objects weighing up to 50 pounds without assistance.

Requirements

• Customer service and cash handling experience required.
• Must be available for AM, PM, and overnight shifts, weekends, and holidays.
• English proficiency required; Mandarin Chinese is a plus.
• Ability to multitask and learn quickly in a fast-paced role involving guest interaction.
• A genuine desire to satisfy others’ needs in a fast-paced environment.
• High school diploma or equivalent required.
• Ability to lift, pull, and push objects weighing up to 50 pounds.
• Basic computer skills, including Microsoft Word and Excel and Internet Explorer.
• Must be self-confident and have a sense of humor.

Nice To Haves

• Proficiency in Mandarin Chinese.

Responsibilities

• Act with integrity, honesty, and knowledge in support of the Renaissance brand’s culture, values, and philosophy, and treat others with dignity and respect.
• Assist guests with check-in and check-out, including verifying registration, address, and credit information; balancing the bank; and posting charges.
• Provide additional guest assistance, such as help with luggage, coffee, directions, wake-up calls, and future reservations.
• Respond courteously and efficiently to guest and visitor inquiries, coordinate special service arrangements, and explain hotel services, features, and room amenities.
• Answer hotel telephones courteously and efficiently according to Renaissance standards.
• Follow Marriott operational policies and procedures for cash and credit card handling, safety, security, and other applicable standards.
• Complete operational needs and reports and address guest requests as needed.
• Maintain confidentiality, protect company assets, uphold quality standards, and maintain professional uniform, appearance, and communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED