Front Desk Supervisor at Renaissance Westerville

Concord Hospitality Enterprises • Genoa Township, OH

5d • $18 - $21

About The Position

The Front Desk Supervisor guides a high-performing team and promotes service excellence and operational consistency to create memorable guest experiences and support career growth. The role oversees front desk operations, guest service, team training and scheduling, reservations, room availability, financial tasks, and adherence to safety, security, and operational procedures.

Requirements

• High school diploma required.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Hospitality or leadership experience.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in and check-out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance plans.
• Life insurance with short-term and long-term disability options.
• 401(k) with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training and development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED